Sr Account Manager, EMEA
Customer.io · Sales · Senior · 1mo ago
$152k – $212k
per year
Open to candidates living in United Kingdom, Ireland.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates living in United Kingdom, Ireland.
“This role is open to candidates based in the UK or Ireland only.”
Part of a tight-knit EMEA team with members based in the UK and Ireland.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- Offers stipends for remote work, wellness, and professional development.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As a Senior Account Manager on Customer.io's EMEA team, you will hold direct revenue ownership over a mid-market and enterprise customer portfolio. You will lead renewal negotiations, identify strategic expansion opportunities, mitigate churn, and establish multi-threaded relationships with decision-makers and operators alike, working closely with Customer Success and Sales.
What you'll do
- Own commercial strategy for mid-market and enterprise accounts, including renewals, expansions, and churn mitigation
- Drive account growth by uncovering new use cases and demonstrating measurable ROI from Customer.io
- Accurately forecast renewal and expansion pipelines using a clear, repeatable methodology
- Develop multi-threaded relationships from daily power users to Directors and VPs
- Partner cross-functionally with Customer Success, Sales, Legal, and Finance on complex renewals and contracts
What you bring
- 3+ years of experience in Senior Account Management, SaaS sales, or commercial roles with quota ownership
- Experience managing approximately $5M ARR, primarily within the mid-market space
- Demonstrated track record of expanding customer spend through value articulation rather than overages
- Proficiency with usage data, health scores, dashboards, and structured forecasting
- Must be based in the UK or Ireland
About Customer.io
Customer.io is an automated messaging platform used by over 8,000 companies to send billions of personalized emails, SMS, push notifications, and in-app messages driven by real-time behavioral data.
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