Senior Voice Routing Manager
Talk360 · Operations · Senior · 24d ago
Anyone, anywhere in the world can apply.
The role has no geographic restrictions and the listing highlights an internationally distributed team across multiple countries.
Applies on the original listing · via Himalayas
Who can apply
Read straight from the listing, so you know before you spend time on it.
Anyone, anywhere in the world can apply.
The role has no geographic restrictions and the listing highlights an internationally distributed team across multiple countries.
Team of around 30 people globally across the Netherlands, South Africa, Nigeria, Suriname, Turkey, Egypt, Kenya, Ukraine, and beyond.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As Senior Voice Routing Manager at Talk360, you will manage international call quality across 190 countries and over 100 million calling minutes. You will balance daily, hands-on routing adjustments with long-term trend analysis, collaborating closely with supplier account management, support, and engineering to optimize routing tables, maintain clean dial codes, and build automated routing workflows.
What you'll do
- Own end-to-end call quality across 36,000 calling corridors, balancing daily fixes with structured supplier testing.
- Manage and maintain zone structures, dialing codes, and origin mappings across 900 zones.
- Update carrier routing multiple times a day based on real-time quality and supplier performance.
- Collaborate cross-functionally with supplier management, hourly NOC monitoring, product, and CRM teams.
- Drive the transition toward semi-automated or automated routing and pricing systems.
What you bring
- Hands-on experience with international A-Z calling, telco routing, LCR, and SIP response codes at a telco or carrier.
- Background in NOC or technical support troubleshooting live voice traffic and analyzing metrics like ASR and ACD.
- Experience using routing and testing platforms such as iTest or Digitalk Cloud Carrier (DCC).
- Working technical literacy in SIP signalling and Session Border Controller (SBC) concepts.
- Meticulous, process-oriented mindset with excellent cross-functional communication skills.
About Talk360
Talk360 is a global communications platform connecting millions of people worldwide with reliable, affordable international calling, particularly supporting diaspora communities.
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