Senior Client Services Specialist
PlanITROI LLC · Operations · Senior · 1mo ago
Open to candidates across LATAM.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates across LATAM.
“Location: Latin American countries within the Eastern Standard Time (EST) zone.”
Clients and internal teams work across EST hours in the Americas.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- The position is explicitly offered as a remote contractor engagement.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
The Senior Client Services Specialist is a client-facing professional responsible for day-to-day execution of client account management. In this role, you will coordinate logistics, audit receiving and operational data, manage high-volume client communications, resolve escalations, lead operational calls, and prepare business reviews and quotes to ensure seamless service delivery.
What you'll do
- Serve as primary point of contact for client communications and manage high-volume client inboxes.
- Guide new clients through onboarding, system access setup, and live portal demonstrations.
- Coordinate pickup scheduling and carrier details between clients and the internal Logistics team.
- Liaise with Operations to track unit statuses, SLA performance, and escalate delivery bottlenecks.
- Audit receiving data and review client settlement reports for accuracy prior to distribution.
- Facilitate recurring operational calls and prepare Quarterly Business Reviews (QBRs) and quotes.
What you bring
- Proven senior-level experience managing client relationships and cross-departmental operations.
- Strong analytical skills with experience auditing operational and settlement data.
- Demonstrated ability to manage logistics coordination and resolve service escalations.
- Excellent communication and presentation skills suitable for leading client-facing calls and QBRs.
- Location in a Latin American country operating within Eastern Standard Time (EST).
About PlanITROI LLC
PlanITROI helps organizations maximize technology investments through IT asset disposition (ITAD), refurbishment, repair, and resale, making affordable technology accessible globally.
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