Program Manager (Customer Success)
OpenZeppelin · Operations · Senior · 1mo ago
Anyone, anywhere in the world can apply.
AI review: Checked the employer's own posting (https://openzeppelin.com/careers/opening/?gh_jid=7992608003). Evidence: "Comfort working in a fully remote, async-first, globally distributed environment."
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Anyone, anywhere in the world can apply.
“Comfort working in a fully remote, async-first, globally distributed environment.”
Globally distributed team working across many stakeholders and time zones.
- Async-first
- The team operates in an async-first, globally distributed setting across multiple time zones.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As a Program Manager in Customer Success at OpenZeppelin, you will oversee full project lifecycles and strategic ecosystem accounts from kickoff through delivery, renewal, and expansion. You will coordinate closely across Security Research, Engineering, and Sales to ensure client delivery milestones are achieved on time while managing scope and governance. The role blends high-level technical comprehension of smart contract architecture and cybersecurity with commercial instincts to foster long-term client partnerships.
What you'll do
- Own the full lifecycle of strategic ecosystem client accounts from kickoff through technical delivery, renewal, and expansion.
- Operate day-to-day program governance frameworks, milestone plans, RAID logs, and executive-level status reporting.
- Orchestrate technical delivery across audit and engineering teams, translating client architecture requirements into actionable milestones.
- Coordinate delivery schedules and technical dependencies with third-party infrastructure providers, partners, and internal legal teams.
- Partner with Sales and Security Services to identify upsell opportunities and lead renewal narratives that meet recurring revenue targets.
What you bring
- 5+ years of experience in Technical Program Management, Customer Success, Engagement Management, or related client-facing technical roles.
- Proven track record managing complex, multi-stakeholder technical deliveries and driving account renewal and expansion.
- Strong technical literacy with the ability to read Solidity or Rust code, review codebases for estimation, or hands-on cybersecurity experience.
- Deep understanding of blockchain ecosystems, L1/L2 infrastructure, and open-source business models.
- Superb organizational skills and advanced proficiency in English across written and executive verbal communications.
About OpenZeppelin
Founded in 2015, OpenZeppelin provides security standards, open-source contract libraries, and audit expertise powering onchain finance and digital asset institutions.
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