Office Manager: Plumbing Dispatch & Operations (ServiceTitan)
Offshore Launch · Operations · Mid · 21d ago
Up to $19k
per year
Open to any country, as long as your working hours sit between UTC-5 and UTC-4.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to any country, as long as your working hours sit between UTC-5 and UTC-4.
“Availability to work US Eastern business hours”
Team works remotely aligned with US Eastern business hours.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As the Office Manager, you will oversee day-to-day office workflows for a growing Florida plumbing contractor. You will handle inbound calls, coordinate emergency dispatch, build technician schedules, follow up on estimates, handle invoicing, and maintain accurate records in ServiceTitan.
What you'll do
- Answer inbound calls and book appointments for plumbing service, estimates, and emergencies.
- Build and manage daily technician schedules, re-routing for urgent jobs as needed.
- Follow up systematically on all open estimates until closed or declined.
- Invoice completed jobs promptly and manage collections and accounts receivable.
- Maintain clean records in ServiceTitan, including technician time, material costs, and price book updates.
- Track permits, certificates of insurance (COIs), and coordinate with outside vendors.
What you bring
- 2+ years in office management, dispatch, customer service, or operations coordination (ideally in home services).
- Hands-on experience with ServiceTitan (strongly preferred) or similar platforms like Housecall Pro or Jobber.
- Excellent spoken English with a confident, warm phone presence.
- Availability to work full-time during US Eastern business hours.
About Offshore Launch
Offshore Launch is a business and growth operations firm that designs, builds, and staffs operations to help home service owners scale.
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