Manager, Renewals
Tines · Sales · Lead · 1mo ago
Open to any country, as long as your working hours sit between UTC-5 and UTC-5.
The role requires being based in the EST timezone.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to any country, as long as your working hours sit between UTC-5 and UTC-5.
“This is a remote role that must be based in EST.”
Candidate must be based in the EST timezone.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As Manager, Renewals within the Customer Experience organization, you will manage a team responsible for executing commercial renewals across Tines' customer base. You will be accountable for renewal performance, forecasting accuracy, churn and contraction outcomes, and cross-functional alignment with Customer Success, Sales, and Deal Desk to build scalable renewal motions.
What you'll do
- Lead, develop, and coach a team of Renewal Managers to achieve Gross Revenue Retention and on-time renewal execution goals.
- Establish and maintain a rigorous, predictable renewal forecast providing visibility into risk, timing, and revenue outcomes.
- Guide Renewal Managers through complex contract negotiations involving pricing, multi-year agreements, procurement, and commercial objections.
- Partner cross-functionally with Customer Success, Sales, and Revenue Operations to establish clear customer lifecycle operating cadences and playbooks.
- Define, track, and manage renewal KPIs including GRR, logo retention, cycle time, and forecast accuracy.
What you bring
- 7+ years of experience in SaaS, enterprise software, Customer Success, Account Management, Renewals, or Sales.
- 3+ years of people management experience leading customer-facing commercial teams.
- Demonstrated experience managing a recurring revenue portfolio and meeting retention targets.
- Strong understanding of SaaS business metrics including ARR, GRR, NRR, churn, and contraction.
- Proven track record building and managing predictable renewal forecasts and commercial negotiations.
About Tines
Tines is an intelligent workflow platform that powers mission-critical automation for IT and security teams at companies worldwide.
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