IT Operations Specialist
Alpaca · Operations · Senior · 11d ago
Open to candidates across North America.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates across North America.
“Remote - North America”
Teammates span the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond, with this role requiring Eastern Time coverage.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- Provides a $500 one-time home-office setup and a $150 monthly stipend via Brex card.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As an IT Operations Specialist, you will report to the IT Operations Manager and support a globally distributed team while securing the organization. You will take ownership of cross-platform IT support across macOS, Windows, and Linux, administer MDM environments, manage patch deployments, automate onboarding/offboarding workflows, and deploy endpoints within a Zero Trust architecture.
What you'll do
- Own IT support end-to-end, diagnosing and resolving complex issues across macOS, Windows, and Linux while creating durable automations.
- Administer enterprise MDM platforms (such as Jamf or Intune), harden security posture, and manage fleet-wide patch rollouts.
- Partner with HR and Security on scalable onboarding, offboarding, SaaS access, and IT asset inventory management.
- Build and improve automations using scripting, APIs, and workflow tools like n8n for provisioning and operational tasks.
- Deploy and secure endpoints and SaaS access within a Zero Trust environment in collaboration with cloud and IaC teams.
- Participate in weekend on-call rotations and after-hours response as needed.
What you bring
- 6+ years of experience in IT operations or systems engineering.
- Strong hands-on experience across macOS, Windows, and Linux operating systems and device lifecycles.
- Hands-on expertise with at least two enterprise MDM tools (e.g., Jamf, Kandji, Intune) and patch management.
- Experience with Google Workspace, 1Password, enterprise SaaS administration, EDR, and SSO identity workflows.
- Working fluency in at least two scripting/programming languages, automation tools (n8n, APIs), and cloud environments (AWS/GCP, Terraform).
- Availability for Eastern Time coverage and weekend round-robin on-call support.
About Alpaca
Alpaca is a developer-first, API-driven brokerage infrastructure platform powering stock, ETF, crypto, and fixed-income trading for financial institutions across 40 countries. Backed by top investors with $400M in funding, Alpaca supports a 400+ distributed global team.
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