Incident Operations Commander
Alpaca · Operations · Mid · 1mo ago
Anyone, anywhere in the world can apply.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Anyone, anywhere in the world can apply.
“Remote - Global”
A team of 400+ members distributed across the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- Provides a one-time new hire home-office setup stipend.
- Annual retreat
- No company-paid get-togethers mentioned.
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About the role
As an Incident Operations Commander, you serve as the on-duty leader directing responses to Alpaca's highest-severity incidents. You do not fix outages yourself; instead, you maintain reliable response workflows, classify incident severity, assemble necessary engineering leads, and eliminate stalls. The role requires managing bridges, updating internal communication teams, ensuring thorough retrospective documentation, and working within a global 24x7 roster.
What you'll do
- Command critical production incidents end-to-end and drive rapid mitigation of customer impact
- Classify, verify, and uphold incident severity ratings across technical and financial dimensions
- Page appropriate engineering owners, manage escalations, and bring in senior leadership for key business calls
- Maintain incident bridges and act as the single source of truth for partner and internal communications
- Conduct warm, detailed follow-the-sun incident handoffs across global regions
- Track timelines during outages, enforce blameless retrospectives, and track follow-up action items
What you bring
- 4+ years commanding or co-commanding high-severity incidents in production engineering, SRE, or technical operations
- Ability to direct technical responders under high pressure and challenge severity and escalation statuses
- Clear communication skills tailored to engineers, executives, and customer-facing partners
- Understanding of FinTech, brokerage concepts, or API-driven financial platforms
- Willingness to work within a regional coverage window on a global 24x7 Incident Commander roster
About Alpaca
Alpaca is a developer-first brokerage infrastructure platform providing institutional-grade APIs for stocks, ETFs, crypto, and trading services globally. Backed by top-tier venture firms, its distributed team of over 400 members powers trading infrastructure across 40 countries.
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