Head of Operations
Leverage Live Local · Operations · Lead · 1mo ago
$170k – $350k
per year
Open to any country, as long as your working hours sit between UTC-5 and UTC-4.
Applies on the original listing · via Remote OK
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to any country, as long as your working hours sit between UTC-5 and UTC-4.
“You must be able to work core hours overlapping 9 AM to 6 PM Eastern US time.”
Team operates with mandatory core working hours overlapping 9 AM to 6 PM Eastern US time.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- Provides a $1,000 home office stipend, $500 monthly health stipend, and $1,200 annual professional development allowance.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As Head of Operations, you will take full ownership of the operational machinery that allows Leverage Live Local to scale its tax exemption services across more than 90 properties and 30,000 units. You will ensure 100% of exemption filings, statutory deadline tracking, appeals, and annual recertifications are executed on time and without errors. In addition to client-facing workflow integrity, you will manage an operations team, enforce SLAs, maintain strict data hygiene, and serve as the architect of the company's daily operational rhythm.
What you'll do
- Ensure every property tax exemption application is submitted accurately and on time across each cycle
- Track filing decisions against statutory deadlines and manage all subsequent appeals and responses
- Direct the annual recertification and ongoing compliance rhythm for multifamily clients
- Manage, hold accountable, and coach an operations team of three or more against strict SLAs
- Maintain a single, reliable source of truth across team workflows, client communications, and software systems
What you bring
- Demonstrated experience owning operations within a multi-million-dollar services business
- Track record of directly managing a team of three or more people
- Experience managing high-stakes workflows with hard external or statutory regulatory deadlines
- Ability to work core hours overlapping 9 AM to 6 PM Eastern US time
- Strong metrics-driven mindset with comfort maintaining a daily operating rhythm
About Leverage Live Local
Leverage Live Local prepares and manages Florida Live Local Act property tax exemptions for multifamily property owners, currently representing over 90 properties and 30,000 units.
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