Customer Success Advisor - Renewals
TestGorilla · Sales · 15d ago
Open to any country, as long as your working hours sit between UTC-7 and UTC-4.
The role requires candidates to be based within Americas timezones (UTC -07:00 to UTC -04:00).
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to any country, as long as your working hours sit between UTC-7 and UTC-4.
“Americas Time Zone (UTC -07:00 ~ UTC-04:00)”
Global remote team with this role operating across Americas time zones (UTC -07:00 to UTC -04:00) during US business hours.
- Async-first
- Requires live availability for scheduled customer calls during US business hours.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As Customer Success Advisor, Renewals, you will drive commercial conversations to retain customers across assessment and sourcing products. You will guide clients through renewals from first quote to signed order, navigate pricing disputes and usage-based plan migrations, and oversee retention discussions within established guidelines. Working alongside internal AI agents that automate routine billing tasks, you will review automated workflows, resolve complex objections, and maintain CRM hygiene across mid-market accounts.
What you'll do
- Own customer renewals from initial quotation through executed orders across self-serve and mid-market segments.
- Handle commercial negotiations, pricing upgrades, downgrades, and migrations to usage-based pricing models.
- Manage cancellation requests and billing disputes in accordance with refund and retention policies.
- Supervise, review, and train AI agents managing routine renewal notifications and quotes to improve automated workflows.
- Maintain high CRM hygiene and accurate transaction tracking in the agentic customer success platform.
What you bring
- Proven commercial experience managing renewals, pricing negotiations, or account retention at scale.
- Demonstrated hands-on experience building automations or agentic workflows using tools like n8n or Zapier in a customer-facing environment.
- Full professional fluency in both English and Spanish across written and verbal communications.
- Availability to handle live customer calls during US business hours.
About TestGorilla
TestGorilla is a remote-first talent discovery platform dedicated to replacing bias with scientific, skills-based hiring assessments.
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