Customer Onboarding Specialist for Company Incorporations (Full Time)
Flag Theory · Operations · Mid · 16d ago
Open to any country, as long as your working hours sit between UTC+0 and UTC+3.
Applies on the original listing · via We Work Remotely
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to any country, as long as your working hours sit between UTC+0 and UTC+3.
“Based in a European timezone (UTC to UTC+3).”
The fully remote team operates within European timezones (UTC to UTC+3).
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As a Customer Onboarding Specialist, you will oversee the post-sale customer journey for company incorporation services across multiple international jurisdictions. You will guide clients through KYC and jurisdiction-specific documentation, communicate clearly via email and phone, coordinate with external service vendors, and continuously refine standard operating procedures to improve client satisfaction.
What you'll do
- Own the post-sale customer journey for company incorporation services across multiple international jurisdictions.
- Guide clients through KYC procedures and jurisdiction-specific documentation requirements.
- Maintain prompt, clear communication via email and phone to quickly resolve client issues.
- Coordinate with external vendors to ensure timely and accurate incorporation delivery.
- Maintain and update SOPs for onboarding and incorporation workflows.
- Ensure strict compliance with internal quality checks and jurisdictional regulatory standards.
What you bring
- 2+ years of hands-on experience in corporate services or company incorporation.
- Proven knowledge of KYC processes and compliance protocols.
- Strong organizational skills with the ability to manage multiple client onboarding tracks simultaneously.
- Excellent written and spoken English communication skills.
- Minimum 2 years of successful remote work experience.
- Based in a European timezone (UTC to UTC+3).
About Flag Theory
Flag Theory provides internationalization and corporate structuring services, helping entrepreneurs and businesses incorporate globally and navigate international compliance.
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