Associate Renewals Manager, SMB
GitLab · Sales · Junior · 24d ago
$54k – $105k
per year
Open to candidates living in Canada, United States.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates living in Canada, United States.
“Remote, Canada; Remote, United States”
Team members collaborate across regions in an all-remote, asynchronous environment.
- Async-first
- GitLab operates as an all-remote organization using an asynchronous work framework.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- GitLab provides home office support to remote team members.
- Annual retreat
- Travel is required for events such as trainings, team offsites, and customer meetings.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
This is a junior individual-contributor role focused on executing renewals accurately and on time across an assigned SMB customer portfolio. Working under the guidance of senior team members, you will conduct consultative conversations, probe for unmet customer needs, prepare quotes and order forms, and escalate complex renewal dynamics while collaborating with cross-functional partners like Sales and Customer Success.
What you'll do
- Manage an assigned portfolio of customer renewals, tracking key dates and closing deals on schedule.
- Conduct consultative conversations with customers to assess product usage, identify growth potential, and surface expansion opportunities.
- Prepare and issue renewal quotes, order forms, and associated documentation accurately and promptly.
- Analyze moderately complex renewal scenarios including usage metrics, pricing, and contract terms.
- Maintain complete and up-to-date account records in the CRM to support sales forecasting and pipeline tracking.
- Collaborate cross-functionally with Sales, Customer Success, and Finance to overcome deal blockers.
What you bring
- Ability to execute standard renewal processes independently and handle foundational deal complexities.
- Familiarity with remote work practices and a growth mindset oriented toward continuous learning.
- Strong attention to detail, organization, and multitasking capabilities across numerous active accounts.
- Clear written and verbal communication skills with openness to team coaching and feedback.
- Willingness and ability to travel occasionally for team offsites, trainings, or customer meetings.
About GitLab
GitLab is the intelligent orchestration platform for DevSecOps, trusted by millions of users to ship secure software faster in an all-remote, asynchronous culture.
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