Technical Support Engineer
PostHog · Support · 16d ago
Open to any country, as long as your working hours sit between UTC-8 and UTC+3.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to any country, as long as your working hours sit between UTC-8 and UTC+3.
“We provide support across EU and US time zones, and we're hiring in both.”
Support is provided across EU and US time zones.
- Async-first
- PostHog defaults to async communication (PRs and Issues over Slack) and maintains meeting-free Tuesdays and Thursdays.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
In this role, you will be the technical face of PostHog, assisting developer customers via in-app tickets and shared Slack channels. Rather than routing tickets or relying on AI boilerplate, you will own customer issues end-to-end, investigate unfamiliar codebases, ship bug fixes and documentation updates, and collaborate directly with engineering teams to improve PostHog's products.
What you'll do
- Help customers across all of PostHog's products in-app and in shared Slack channels.
- Own tickets from start to finish and keep customers updated throughout investigations.
- Ship fixes directly to the PostHog codebase and documentation when issues or ambiguities are identified.
- Become a support expert for specific product areas and collaborate closely with product engineers.
- Pass customer pain points and feature requests to engineering teams with detailed context.
What you bring
- Experience in at least two programming languages from work, side projects, or other engineering experience.
- Experience debugging unfamiliar code or systems and validating fixes.
- Clear, concise writing skills that explain complex technical fixes effectively.
- Ability to conduct thorough investigations while maintaining responsive customer communication.
- Strong prioritization and context-switching skills across a high-volume multi-product queue.
About PostHog
PostHog is an open-source product context layer and developer platform providing analytics, session replays, error tracking, and data warehousing. Backed by Y Combinator and top investors, it is an autonomous, remote-first company with over 500K organizations using its tools.
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