Open to candidates across Asia.
Applies on the original listing · via We Work Remotely
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates across Asia.
“Asia Only”
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As a Customer Service Officer Offshore at PRISM+, you will serve as a primary brand representative, delivering prompt and empathetic customer support to clients across different regional markets. Working remotely within Asia, you will handle inquiries, troubleshoot product issues, and maintain high satisfaction across calls, live chats, and email in both English and Mandarin while coordinating with internal teams to resolve escalations and relay customer feedback.
What you'll do
- Provide responsive customer support in both Mandarin and English via calls, live chats, and email correspondence.
- Handle inquiries, troubleshoot customer issues, and provide accurate technical and product information in a timely manner.
- Coordinate with internal departments and external partners to resolve customer requests and transactions within agreed timelines.
- Accurately document customer interactions, complaints, and feedback for reporting and continuous improvement.
- Maintain high service quality standards aligned with brand values and customer experience objectives.
What you bring
- Strong verbal and written communication skills in both Mandarin and English.
- Demonstrated problem-solving abilities and strong interpersonal communication skills.
- Customer-first attitude with the ability to maintain empathy and professionalism in a fast-paced environment.
- Self-motivated, collaborative, and adaptable work ethic.
About PRISM+
PRISM+ is a fast-growing Singapore-based consumer electronics brand known for TVs, gaming monitors, air conditioners, and smart home appliances.
View PRISM+ profile & open roles →