Support Engineer (APAC - Weekends)
Supabase · Support · Mid · 18d ago
Open to candidates across APAC.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates across APAC.
“four 10-hour shifts covering weekends during APAC Hours: 00:00-10:00 UTC”
~400 team members across 60+ countries, with this shift operating 00:00-10:00 UTC.
- Async-first
- Supabase operates asynchronously and gives team members autonomy over their schedules.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- Offers a WeWork membership or global co-working allowance, a tech budget, and an annual education allowance.
- Annual retreat
- The entire company gathers once a year in a new city for a week-long off-site.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As a Support Engineer on the weekend shift, you will provide timely, world-class developer support across Supabase's full product suite, including Postgres, Auth, Storage, and Edge Functions. This is a permanent full-time position working four 10-hour shifts covering Friday through Monday during APAC hours (00:00-10:00 UTC). You will triage tickets, answer questions, monitor community feedback channels, reproduce bugs, and collaborate with engineering teams.
What you'll do
- Provide initial and timely responses to all support cases ranging from billing and pre-sales to optimization and implementation.
- Triage support cases including directing users to documentation, code examples, or escalating to product and business teams.
- Monitor multiple feedback channels, such as GitHub Issues and Discussions.
- Identify opportunities to build or adopt internal tooling that improves support efficiency.
- Reproduce reported issues, create test cases, and improve overall test coverage.
What you bring
- 3+ years of experience providing developer support to technical customers.
- Proficiency in SQL (ideally PostgreSQL) with comfort handling complex queries.
- Strong skills working with Linux/Unix operating systems and the command line.
- Excellent communication skills and fluency in English.
- Experience working with GitHub Issues and Discussions.
About Supabase
Supabase is an open-source Postgres development platform providing developers with a complete backend solution. Born remote, the team includes roughly 400 people across more than 60 countries.
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