Sr. Customer Success Manager - EMEA
Chili Piper · Support · Senior · 18d ago
Open to candidates across EMEA.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates across EMEA.
“***Currently hiring for this role within the EMEA region***”
Fully distributed global team hiring specifically within EMEA for this role.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- Provides needed tech equipment and an annual $2,000 USD professional development stipend.
- Annual retreat
- Annual company retreat held in international locations.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As a Senior Customer Success Manager, you will join an established team dedicated to driving customer retention, product adoption, and rapid time to value. You will manage a portfolio of 80 to 100 accounts, serving as a trusted advisor and technical expert across Chili Piper products, revenue operations, and marketing integrations. This role requires hands-on technical acumen to troubleshoot integrations, configure systems, and partner with internal teams to identify expansion opportunities.
What you'll do
- Own customer onboarding and implementation to drive fast time to value and adoption of new use cases.
- Act as a primary technical escalation point, proactively troubleshooting issues involving Salesforce, APIs, and web technologies.
- Engage with cross-functional customer stakeholders and Chili Piper teams to identify adoption risks and recommend solutions.
- Provide regular visibility on account status, next steps, and customer health via Slack, email, and weekly 1:1s.
- Identify upsell and cross-sell opportunities and collaborate with Account Management to transition commercial discussions.
- Produce internal best practices and customer case studies to build advocacy and streamline customer journeys.
What you bring
- Proven technical experience implementing Salesforce or marketing automation systems (such as Marketo, Pardot, or HubSpot).
- At least 1–2 years of strong proficiency with Salesforce data models, custom objects, REST APIs, and managed packages.
- Basic technical understanding of JavaScript, HTML, and CSS.
- Experience managing cross-functional client relationships to achieve business objectives.
- Strong oral and written communication skills suitable for a fast-paced environment.
About Chili Piper
Chili Piper is a fully remote B2B SaaS company that provides a Demand Conversion Platform helping go-to-market teams automatically qualify and schedule inbound leads.
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