Senior Deliverability and Compliance Specialist
Kit · Support · Senior · 4d ago
$118k
per year
Anyone, anywhere in the world can apply.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Anyone, anywhere in the world can apply.
“We have always been 100% independent and 100% remote.”
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As a Senior Deliverability and Compliance Specialist at Kit, you will own deliverability support for creators who do not have a dedicated growth manager, run Kit's abuse desk, and make critical compliance decisions to safeguard the platform's sender reputation. You will analyze email headers and bounce logs, demystify DMARC and authentication for non-technical creators, create standard operating procedures and AI-assisted workflows for frontline support, and partner with infrastructure engineers as sending moves in-house.
What you'll do
- Manage the deliverability support queue for creators, addressing spam placement, bounce errors, and DMARC/authentication issues.
- Oversee compliance end-to-end, including approving new accounts, reviewing flags, and pausing or closing abusive accounts.
- Operate and formalize Kit's abuse desk strategy, covering coverage targets, escalation paths, and standard operating procedures.
- Liaise with major mailbox providers like Microsoft, Gmail, and Yahoo, handling day-to-day issues and provider blocklist delisting.
- Develop playbooks, help documentation, and AI-assisted support workflows to help team members resolve deliverability issues without escalation.
- Identify recurring delivery problems in the queue and collaborate with infrastructure and anti-abuse engineering teams to build automated solutions.
What you bring
- Deep working knowledge of email authentication protocols (SPF, DKIM, DMARC alignment, BIMI) and interpreting raw headers and SMTP bounce codes.
- Hands-on experience using Google Postmaster Tools, Microsoft SNDS/JMRP, and working with major blocklists (Spamhaus, Abusix, etc.) for delisting.
- Comprehensive understanding of Gmail and Yahoo bulk sender requirements, including one-click unsubscribe and spam thresholds.
- Demonstrated ability to investigate bounce, complaint, and engagement data to identify and explain root causes.
- Proven experience handling abuse reports and compliance investigations from initial detection through resolution and documentation.
- Strong, clear written communication skills with the ability to turn repetitive tasks into scalable playbooks and quality checks.
About Kit
Kit is an email marketing and creator commerce hub designed to help creators build audiences, automate campaigns, and sell digital products. The company is independent and operated fully remotely.
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