Seasonal Customer Care Representative
Resolv.Global · Support · Junior · 11d ago
Open to candidates across North America.
Applies on the original listing · via We Work Remotely
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates across North America.
“North America Only”
- Async-first
- Requires live shift work with cameras kept on for the duration of each shift.
- Contractor / B2B
- Hires under an independent contractor agreement with weekly payments in USD.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
In this seasonal remote role, you will assist customers across phone, email, webchat, and social channels with inquiries regarding orders, billing, returns, and product details. You will accurately document customer interactions, escalate critical issues, and deliver empathetic, professional support during scheduled shifts.
What you'll do
- Provide customer support across phone, email, chat, and social channels
- Assist customers with order inquiries, product information, billing questions, and returns
- Accurately input and maintain customer records and order data in internal systems
- Resolve customer issues professionally and escalate complex matters when appropriate
- Collaborate with team members and supervisors to maintain high support standards
What you bring
- Advanced verbal and written English communication skills
- 1-2 years of customer service or call center experience
- Proficiency with standard computer tools and ability to navigate multiple systems
- Must have an additional monitor, USB headset, and a stable wired Ethernet connection
- Ability to work weekends, flexible schedules, and with your camera on throughout shifts
About Resolv.Global
Resolv.Global is a business services and support provider headquartered in Mexico City, delivering remote contact center and customer experience solutions.
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