Remote Office Manager – Plumbing & Septic (Housecall Pro)
Offshore Launch · Admin · Mid · 22d ago
Up to $19k
per year
Anyone, anywhere in the world can apply.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Anyone, anywhere in the world can apply.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As the remote office manager, you will serve as the administrative backbone for an owner-operated plumbing and septic business in the US. You will take over incoming calls and website leads, manage a three-crew schedule and dispatching via Housecall Pro, collect deposits and balance payments, file municipal permits, and organize tech onboarding so the owner can focus on field work and sales.
What you'll do
- Answer all incoming customer calls and Gmail leads, booking diagnostics and quoting service minimums
- Run scheduling and dispatching across three crews within Housecall Pro, managing two-hour arrival windows
- Collect up-front deposits, follow up on open invoices, and process final balances upon job completion
- File municipal plumbing and septic permits online and track them through final inspection
- Maintain price books, estimate statuses, recurring service agreements, and technician onboarding records
What you bring
- 2+ years of experience as an office manager, dispatcher, CSR, or operations coordinator (preferably in home services)
- Hands-on experience using Housecall Pro or similar field service platforms (ServiceTitan, FieldPulse, Jobber, Workiz)
- Experience managing multi-crew schedules, dispatch boards, customer calls, and invoicing
- Clear, confident written and spoken English communication skills for US homeowners
- A reliable remote workstation with stable high-speed internet, a quiet environment, and power/connectivity backups
About Offshore Launch
Offshore Launch is an operations and talent agency that helps family-owned home service businesses scale by designing workflows and staffing day-to-day administrative operations.
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