Platform Support Specialist
Health Hue Digital · Support · Mid · 5d ago
Open to any country, as long as your working hours sit between UTC-8 and UTC-4.
The role requires availability during North American business hours with no specific country restrictions.
Applies on the original listing · via Himalayas
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to any country, as long as your working hours sit between UTC-8 and UTC-4.
“Available for a shift that covers North American business hours”
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As a Platform Support Specialist, you will serve as the primary point of contact when med spas and aesthetic clinics encounter software issues. Your day-to-day includes diagnosing problems across calendars, messaging, and payments, guiding users via screen share, filing bug reports for engineering, and authoring help center articles.
What you'll do
- Answer support tickets, chats and calls from clinic owners and front-desk staff
- Troubleshoot booking, calendar, payment, messaging and account settings issues
- Reproduce bugs and write clear reports for the product and engineering teams
- Walk clinic staff through features over screen share
- Write and update help articles for the questions that come up most
- Track response and resolution times, and flag patterns before they become outages
What you bring
- 2+ years in customer or technical support, ideally for a SaaS product
- Clear, friendly written English, including when the customer is frustrated
- Comfortable learning a large platform and explaining it to non-technical people
- Organized across many open tickets at once
- Available for a shift that covers North American business hours
About Health Hue Digital
Health Hue Digital provides Health Hue Hub, an operational software platform used by aesthetic clinics and med spas to manage bookings, patient records, payments, and messaging.
View Health Hue Digital profile & open roles →