Owner Relations Team Lead
MasAlto · Support · Lead · 21d ago
Open to candidates across LATAM.
Applies on the original listing · via Himalayas
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates across LATAM.
“Owner Relations Team Lead – LATAM”
The team operates remotely across Latin America supporting properties throughout the region.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- The position is explicitly offered as a full-time freelancer contract.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As the Owner Relations Team Lead for Latin America, you will oversee daily team operations, monitor KPIs such as response and resolution times, handle escalations, and maintain relationships with property owners. You will work closely with Operations, Accounting, and Revenue Management to ensure high service standards, resolve concerns, and drive owner satisfaction and retention across regional markets.
What you'll do
- Lead, supervise, and mentor Owner Relations Specialists, maintaining clear priorities and accountability.
- Monitor team productivity, response and resolution times, and established KPIs.
- Oversee owner inquiries and escalations, coordinating with Operations, Accounting, and Revenue Management.
- Build and maintain strong relationships with property owners to boost satisfaction and retention.
- Establish and refine processes, communication standards, and reporting mechanisms across LATAM markets.
- Prepare regular performance reports and identify opportunities to improve operational efficiency and service quality.
What you bring
- Proven experience in team leadership, client relations, account management, customer success, or hospitality/property management.
- Demonstrated ability to coach team members, track KPIs, and manage escalations across departments.
- Strong relationship management, negotiation, and conflict-resolution abilities.
- Excellent organizational skills with the ability to manage multiple priorities independently in a fast-paced environment.
- Familiarity with CRM platforms, project management tools, or property management systems is an advantage.
About MasAlto
Corporate Stays is a provider of furnished accommodations for corporate travelers and extended stays, operating in Canada with a growing presence across Latin America.
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