Office Manager, Residential Plumbing & Remodeling
Offshore Launch · Admin · Mid · 21d ago
Up to $19k
per year
Open to any country, as long as your working hours sit between UTC-6 and UTC-5.
The role requires working full-time during US Central business hours.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to any country, as long as your working hours sit between UTC-6 and UTC-5.
“Availability to work US Central business hours, full-time”
The role remotely supports a US-based client during US Central business hours.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As the remote Office Manager, you will be the backbone of daily operations for a growing US plumbing and remodeling business. Working directly with the field-based business owner, you will answer inbound customer inquiries, book and dispatch service jobs, follow up on open estimates, process billing, coordinate with contractors and vendors, and maintain company systems and standard operating procedures.
What you'll do
- Answer inbound calls promptly and professionally to book service calls, repairs, and remodel estimates.
- Schedule and dispatch jobs in the field service platform while keeping customers and technicians informed.
- Follow up diligently on open estimates across the pipeline until won or declined.
- Issue invoices upon job completion and follow up on aging accounts receivable.
- Coordinate permits, insurance certificates, and collaborate with external bookkeepers, agencies, and vendors.
- Generate regular operational reports on booking rates, estimate pipelines, and financials for the owner.
What you bring
- 2+ years of experience in office management, dispatch, customer service, or operations coordination, preferably in home services.
- Hands-on experience with field service platforms like Housecall Pro, FieldPulse, ServiceTitan, or Jobber.
- Excellent spoken English with a confident, warm phone presence.
- Strong organizational skills and ability to multitask between calls, scheduling, and follow-ups.
- Full-time availability during US Central business hours.
About Offshore Launch
Offshore Launch is a business and growth operations firm that designs, builds, and staffs operations to help home service owners scale effectively.
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