Office Manager – Plumbing & HVAC (Remote, Housecall Pro)
Offshore Launch · Admin · Mid · 3d ago
Up to $19k
per year
Open to any country, as long as your working hours sit between UTC-5 and UTC-4.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to any country, as long as your working hours sit between UTC-5 and UTC-4.
“Availability to work US Eastern business hours, full-time”
Supporting a field team in New Jersey during US Eastern business hours.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As the primary operational point of contact for a New Jersey plumbing and HVAC business, you will manage day-to-day office workflows via Housecall Pro. Responsibilities include answering calls, scheduling and dispatching technicians for emergency and routine visits, managing the estimate and invoice pipelines, keeping system data accurate, and coordinating municipal permits and compliance.
What you'll do
- Answer incoming calls promptly, book service calls, emergencies, and estimates, and offer financing or membership options
- Schedule and dispatch technicians in Housecall Pro while proactively sending customer arrival updates
- Track and follow up on open estimates and manage timely invoicing and receivables
- Maintain clean records in Housecall Pro including job details, material costs, technician time, and price catalogs
- Coordinate town permits, certificates of insurance, and vendor workflows
- Send regular operational reports to the owner and maintain updated office SOPs
What you bring
- 2+ years of experience in office management, dispatch, or operations coordination in home services
- Hands-on experience with Housecall Pro, ServiceTitan, Jobber, FieldPulse, or similar platforms
- Experience dispatching a team of technicians, including same-day and emergency calls
- Excellent spoken English with a confident, professional phone demeanor
- Availability to work full-time during US Eastern business hours
About Offshore Launch
Offshore Launch is a business and growth operations firm that helps home service owners scale by designing, building, and staffing business and revenue operations.
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