Office Manager – Plumbing & Heating (Remote, Jobber)
Offshore Launch · Admin · Mid · 3d ago
Up to $19k
per year
Open to any country, as long as your working hours sit between UTC-5 and UTC-4.
The role requires full-time availability during US Eastern Time business hours (7:30 a.m. to 4:30 p.m. ET) without geographic or nationality restrictions.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to any country, as long as your working hours sit between UTC-5 and UTC-4.
“Availability to work 7:30 a.m. to 4:30 p.m. US Eastern Time, full-time”
Supporting a New Hampshire client with full-time hours required from 7:30 a.m. to 4:30 p.m. US Eastern Time.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
Offshore Launch is seeking a remote Office Manager to take operational and administrative burdens off the owner of an established plumbing and heating company in New Hampshire. In this role, you will be the first voice customers hear on the phone, manage job dispatching and schedules in Jobber, chase estimates and unpaid invoices via QuickBooks Online, and coordinate permits and vendor relationships. The shift runs full-time from 7:30 a.m. to 4:30 p.m. US Eastern Time.
What you'll do
- Answer incoming calls, monitor lead forms, and promptly book service calls, repairs, and estimates.
- Schedule and dispatch jobs in Jobber, keeping customers informed with arrival windows and status updates.
- Follow up actively on open estimates and handle deposit, progress billing, and completed job invoicing.
- Maintain clean system data in Jobber and ensure accurate synchronization with QuickBooks Online.
- Coordinate plumbing and gas permits with local town offices and request insurance certificates as needed.
- Provide regular reporting to the owner on calls, bookings, pipeline status, and receivables.
What you bring
- 2 or more years in office management, dispatch, customer service, or operations coordination (ideally in home services).
- Hands-on experience using Jobber or a similar platform such as Housecall Pro or ServiceTitan.
- Experience with QuickBooks Online, particularly with invoicing and processing payments.
- Excellent spoken English and a professional, confident phone presence.
- Full-time availability to work 7:30 a.m. to 4:30 p.m. US Eastern Time.
About Offshore Launch
Offshore Launch is a business and growth operations firm that designs, builds, and staffs operations to help home service owners scale.
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