MSP Mac Help Desk Guru (work from home)
Ignition, Inc. · Support · Mid · 17d ago
$50k – $65k
per year
Open to any country, as long as your working hours sit between UTC-8 and UTC-5.
The role is open to applicants who can work standard business hours in the Eastern or Pacific time zones.
Applies on the original listing · via We Work Remotely
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to any country, as long as your working hours sit between UTC-8 and UTC-5.
“Can work standard business hours in Eastern or Pacific time zones (we currently need both)”
The team operates across Eastern and Pacific time zones with headquarters in the Bay Area.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As an MSP Mac Help Desk Guru, you will serve as the primary human touchpoint for client tech support, handling everything from new hire Mac provisioning and MDM enrollment to troubleshooting email, identity access, and AV conferencing setups. Beyond day-to-day tier 1–2 troubleshooting across macOS, Windows, Google Workspace, and Microsoft 365, there are paths to expand into infrastructure administration, security, and compliance engineering.
What you'll do
- Provision Macs, configure MDM, and manage Google Workspace or Microsoft 365 onboarding and offboarding for clients.
- Troubleshoot everyday IT issues covering macOS, Windows, email routing, DNS, and SSO/MFA.
- Support conference-room AV and Zoom Room setups remotely.
- Triage help desk queues ensuring rapid response times and consistent client communication.
- Collaborate and escalate complex technical, networking, or identity challenges to senior engineers.
What you bring
- At least 5 years of professional IT support experience.
- Proven aptitude and affinity for the Apple ecosystem (macOS, iOS, Apple Business Manager).
- Ability to work standard business hours in Eastern or Pacific time zones.
- Quiet home workspace with reliable broadband internet.
- Strong written communication skills and high empathy for end users.
About Ignition, Inc.
Ignition is an Apple-first Managed Service Provider with nearly 30 years in business, supporting cutting-edge AI startups, VC firms, and private equity businesses with polished, security-minded IT services.
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