Home Service Office Manager (HVAC/Plumbing)
Offshore Launch · Admin · Mid · 1mo ago
Up to $19k
per year
Anyone, anywhere in the world can apply.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Anyone, anywhere in the world can apply.
Clients and operations require real-time support during US Eastern business hours.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As a Home Service Office Manager, you will serve as the primary point of contact for customers and the operational backbone for home service contractors (HVAC/plumbing). You will handle live phone dispatch, schedule and reroute field technicians, follow up on estimates, track jobs from booking to invoicing, and manage compliance, payroll, and reporting.
What you'll do
- Answer inbound calls promptly and book service, emergency, and estimate appointments calmly and professionally.
- Build, manage, and optimize technicians' daily dispatch schedules and communicate arrival updates to customers.
- Perform follow-up calls on completed jobs and open estimates, and drive maintenance membership sales and renewals.
- Track all jobs through completion, manage invoicing, collect receivables, and assist customers with financing applications.
- Handle administrative compliance including permits, certificates of insurance (COIs), technician paperwork, and payroll preparation.
- Maintain clean records in field service management platforms (Housecall Pro, ServiceTitan) and compile weekly operational reports for business owners.
What you bring
- 2+ years of experience in office management, dispatch, customer service, or operations coordination, ideally in plumbing or HVAC.
- Hands-on experience with field service platforms such as Housecall Pro, ServiceTitan, or Jobber.
- Excellent spoken English with a confident, warm phone presence.
- Ability to work full-time during US Eastern business hours.
- High attention to detail with proven ability to multitask across phones, schedules, and administrative follow-ups.
About Offshore Launch
Offshore Launch is a business and revenue operations agency that provides talent and operational infrastructure to help small and medium-sized home service businesses scale.
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