Graduate Customer Success Manager
Canonical · Support · Junior · 24d ago
Anyone, anywhere in the world can apply.
Applies on the original listing · via Jobicy
Who can apply
Read straight from the listing, so you know before you spend time on it.
Anyone, anywhere in the world can apply.
“Location: This role will be based remotely worldwide.”
Distributed globally across multiple time zones.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- Twice-yearly in-person team sprints.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As a Graduate Customer Success Manager, you will serve as a foundational touchpoint for Canonical's customer base, primarily within the Tech segment. You will guide customers through onboarding, resolve ticket inquiries, build documentation, and identify both high-potential champions and churn risks across products like Ubuntu Pro, MAAS, Landscape, and Kubernetes.
What you'll do
- Support customers by finding solutions to ticket requests and resolving issues.
- Onboard new customers and introduce them to Canonical's products and support processes.
- Enrich documentation regarding problem-solving, Q&A, and customer onboarding materials.
- Identify high-potential and high-risk accounts from newly onboarded users.
- Drive targeted customer engagement campaigns across digital touchpoints.
- Collect user feedback and format it for review by product and engineering teams.
What you bring
- Prior customer-facing experience.
- Demonstrated passion for technology, infrastructure, and Ubuntu specifically.
- Empathetic mindset with a drive to assist users.
- Strong organizational skills and the ability to maintain structured documentation.
- Excellent presentation and collaborative cross-functional communication abilities.
About Canonical
Canonical is the pioneering tech firm behind Ubuntu, one of the most prominent open-source platforms powering modern AI, IoT, and cloud infrastructure. Operating remotely worldwide since 2004, the company delivers enterprise support and open-source software solutions globally.
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