Enterprise Customer Success Manager
Canonical · Support · Mid · 26d ago
Anyone, anywhere in the world can apply.
Applies on the original listing · via Jobicy
Who can apply
Read straight from the listing, so you know before you spend time on it.
Anyone, anywhere in the world can apply.
“Location: This role will be based remotely.”
Canonical has 1,200+ team members working across more than 75 countries.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- Teams meet two to four times yearly for in-person sprints in various locations globally.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As an Enterprise Customer Success Manager at Canonical, you will develop strong relationships with enterprise clients, helping them navigate Canonical's open-source product ecosystem including Ubuntu Pro, OpenStack, Ceph, and Kubernetes. You will onboard new customers, coordinate complex infrastructure projects, advocate for client needs with internal engineering teams, and partner with Sales to identify expansion opportunities and mitigate renewal risks.
What you'll do
- Onboard enterprise customers and introduce them to Canonical products, including Ubuntu Pro, MAAS, OpenStack, Ceph, and Kubernetes
- Elaborate and coordinate complex projects in collaboration with developers, IT managers, and enterprise decision-makers
- Collaborate with Sales, Field Engineering, and Support to develop and execute customer engagement plans
- Manage a portfolio of customers in a specific geographic region to identify growth opportunities and renewal risks
- Run disciplined weekly customer and business reviews with cross-functional teams to identify and resolve blockers
- Serve as an internal customer advocate to influence product roadmaps, documentation, and processes
What you bring
- Minimum 5 years of IT-related work experience with exposure to Linux, cloud computing, storage, networking, security, or data applications
- Excellent presentation and communication skills with the ability to discuss complex software architectures
- Demonstrated experience building and refining internal delivery processes while maintaining project schedules
- Solid understanding of agile methodologies
- Proficiency in English; Spanish and Portuguese fluency is strongly appreciated
About Canonical
Canonical is the company behind Ubuntu, providing open-source platforms and enterprise operating systems used in cloud, AI, data science, and IoT worldwide. Operating as a distributed organization since 2004, Canonical employs over 1,200 team members across more than 75 countries.
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