Customer Support Representative
iClosed · Support · Junior · 20d ago
$14k – $20k
per year
Anyone, anywhere in the world can apply.
Applies on the original listing · via Himalayas
Who can apply
Read straight from the listing, so you know before you spend time on it.
Anyone, anywhere in the world can apply.
“Location: Remote (Worldwide)”
Work is conducted on shifts scheduled between 8am and 10pm CET.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As a Customer Support Representative, you will be the direct point of contact for users of iClosed's sales optimization software. You will handle customer inquiries primarily through chat, conduct occasional video calls for premium customers, troubleshoot technical issues, and guide users through third-party automations and integrations like Zapier and Make.
What you'll do
- Support customers over chat, email, and occasional video calls with patience and professionalism.
- Troubleshoot technical issues and walk users through solutions and workarounds.
- Assist users in connecting iClosed with automation platforms such as Zapier, Make, n8n, webhooks, or APIs.
- Escalate complex problems to internal teams and monitor them through to final resolution.
- Collect and communicate user feedback to help improve the product and support workflows.
What you bring
- 1+ year of experience in customer support or a customer communication role.
- English proficiency at B2 spoken and C1 written levels.
- Basic knowledge of SaaS tools and web applications such as Intercom, ClickUp, Slack, and automation tools.
- Strong communication and problem-solving skills with the ability to explain technical concepts simply.
- Availability to work shifts between 8am and 10pm CET.
About iClosed
iClosed is a sales profit maximizer software platform designed for high-ticket sales teams to capture leads, book calls, and close deals.
View iClosed profile & open roles →