Customer Success Team Lead
Impact Brands · Support · Lead · 21d ago
$8k – $9k
per year
Anyone, anywhere in the world can apply.
Applies on the original listing · via Himalayas
Who can apply
Read straight from the listing, so you know before you spend time on it.
Anyone, anywhere in the world can apply.
“We are a fully remote organization, allowing you to work from any location.”
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- Provides an internet subsidy and health and wellness budget.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As the Customer Success Team Lead, you will oversee the day-to-day operations of the customer success team, ensuring high service standards and retention rates. You will provide daily guidance to support agents, conduct 1-on-1 coaching sessions, track team attendance and coverage, and analyze customer feedback and support data to drive operational improvements.
What you'll do
- Oversee daily operations of the customer success team to maintain high service standards and retention
- Provide ongoing guidance, support, and coaching to team members
- Monitor and manage team attendance to ensure adequate operational coverage
- Conduct one-on-one coaching sessions to elevate agent performance and skills
- Track agent efficiency on daily, weekly, and monthly cycles
- Analyze customer feedback and support data to identify trends and implement service improvements
What you bring
- Proven experience in customer support, team management, or a similar role focused on satisfaction and retention
- Strong communication and leadership capabilities
- Demonstrated ability to analyze data and uncover trends for process optimization
- Detail-oriented mindset with excellent organizational and problem-solving abilities
About Impact Brands
Impact Brands is a fast-growing global health and wellness company spanning over seven brands and dedicated to improving lives worldwide.
View Impact Brands profile & open roles →