Customer Success Representative (m/w/d)
KOMBO medical solutions UG · Support · 25d ago
Open to candidates across EU.
Applies on the original listing · via Himalayas
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates across EU.
“Remote-Arbeit innerhalb der EU”
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As a Customer Success Representative, you will act as the first point of contact for dental clients across live chat, email, and phone. You will resolve tier-1 support tickets, lead onboarding calls and product demos, escalate complex technical/clinical issues, conduct outreach campaigns to reactivate dormant accounts, and expand help center documentation.
What you'll do
- Serve as the primary contact for customer inquiries via live chat, email, and phone.
- Handle first-level support tickets and escalate technical or clinical issues to analyst or medical teams.
- Conduct onboarding calls and product demos for new clients to guide them to successful adoption.
- Maintain and update customer records within the CRM system.
- Execute proactive outreach and win-back campaigns to re-engage inactive accounts.
- Maintain and expand help center documentation for customer self-service.
What you bring
- Proven experience in customer support, customer success, or account management.
- Hands-on experience with live chat, helpdesk, ticketing tools, and CRMs (Pipedrive is a plus).
- Fluent written and spoken German and English.
- Strong organizational skills and an analytical, problem-solving mindset.
- Good understanding of customer needs in the dental sector (direct experience is a plus).
About KOMBO medical solutions UG
KOMBO medical solutions UG is a growing dental AI company providing modern digital solutions for dental professionals.
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