Customer Success Manager (Enterprise)
AltScore · Support · Mid · 26d ago
Open to candidates across Americas.
Applies on the original listing · via Himalayas
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates across Americas.
“Remote-First: Work from wherever you’re most productive. We’re a fully remote company operating in the Americas timezone.”
AltScore is fully remote and operates in the Americas timezone.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As an Enterprise Customer Success Manager, you will take end-to-end ownership of the customer lifecycle from onboarding and technical adoption to renewals and expansion. Working closely with leadership, Product, Engineering, Delivery, Sales, and Finance, you will drive Net Dollar Retention (NDR), uncover growth opportunities, advocate for customer needs, and develop high-trust executive relationships across Latin America.
What you'll do
- Own the complete customer lifecycle from onboarding and technical adoption to renewals and expansion.
- Drive Net Dollar Retention (NDR) across your client portfolio by spotting expansion opportunities.
- Act as the internal voice of the customer, collaborating with Product and Engineering to prioritize features.
- Partner with Sales on complex deals and Delivery on integration of the Rails of Lending (RoL) platform.
- Establish high-trust C-level relationships through high-touch engagement and periodic in-person visits across LatAm.
- Contribute to the scaling of standard operating procedures and playbooks for the customer success function.
What you bring
- 3+ years of experience in Customer Success, Account Management, or Consulting within Enterprise SaaS or Fintech.
- Hands-on experience or solid working knowledge of credit, lending, collections, or B2B financing.
- Understanding of API-based products and lending infrastructure (HubSpot experience is a plus).
- Fluent in both Spanish and English; Portuguese proficiency is a plus.
- Demonstrated ability to drive key SaaS metrics like Churn, NDR, and Adoption.
- Willingness to undertake occasional travel across Latin America to visit key clients.
About AltScore
AltScore is a B2B credit infrastructure platform that powers customer financing, origination, risk assessment, and collections for leading enterprises across Latin America.
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