Customer Success Manager - Americas
Alpaca · Support · Mid · 7d ago
Open to candidates across Americas.
Open across the Americas region with required overlap during US Eastern hours.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates across Americas.
“Remote - Americas”
Team of 400+ members spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- Provides a $500 home-office setup stipend and a $150 monthly stipend via Brex card.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As a Customer Success Manager, you will serve as the primary contact for B2B and enterprise partners utilizing Alpaca's brokerage and crypto offerings. Reporting to the Director of Success, you will guide customers from contract signature through onboarding, activation, and renewal, helping them launch and scale trading applications globally while aligning their business objectives with Alpaca's roadmap.
What you'll do
- Act as the primary point of contact for B2B/enterprise customers across the full post-signature lifecycle.
- Drive adoption of Alpaca features, ensure partner retention, and manage internal and external escalations.
- Deliver executive reports and QBRs aligning customer business priorities with platform capabilities.
- Collaborate cross-functionally with Product, Sales, and Broker-Dealer teams to champion partner needs and resolve operational bottlenecks.
- Maintain regular partner contact to forecast growth, identify commercial risks, and monitor milestone progress.
What you bring
- 4–6 years of experience in a customer success role managing B2B client relationships.
- Direct professional experience working at a brokerage, broker-dealer, crypto exchange, or trading platform.
- Working understanding of brokerage or crypto operations, including onboarding, funding, trading workflows, and compliance.
- Familiarity with key technology concepts including SaaS and APIs.
- Comfortable working US Eastern Time (ET) hours in a remote environment.
About Alpaca
Alpaca provides agent-first developer brokerage infrastructure for stocks, ETFs, options, and crypto, serving hundreds of financial institutions across 40 countries.
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