Customer Solutions Engineer, EMEA
Abnormal · Support · Mid · 29d ago
Open to candidates across EMEA.
Applies on the original listing · via We Work Remotely
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates across EMEA.
“Customer Solutions Engineer, EMEA”
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
Abnormal AI is seeking a Customer Solutions Engineer to join its Technical Account Management team. In this role, you will act as a floating technical specialist partnering with CSMs for situations that fall between standard support and a long-term, dedicated Technical Account Manager. You will handle short-term, project-based technical engagements, troubleshoot recurring issues, conduct platform optimization, and guide customer configurations across enterprise SaaS and cybersecurity environments.
What you'll do
- Serve as a flexible technical resource partnering with CSMs on challenging or recurring customer account situations.
- Execute short-term, project-based technical engagements for enterprise customers lacking a dedicated TAM.
- Perform hands-on platform optimization, configuration reviews, best-practices setup, and proactive tuning.
- Document session recaps and actionable recommendations in the CRM for customers and internal teams.
- Advise customers on underutilized contracted features while identifying upsell or professional services opportunities.
- Identify and escalate edge cases to Critical Situation Managers or Technical Support, and surface insights to Product and Engineering.
What you bring
- 3+ years in a customer-facing technical role within enterprise SaaS or cybersecurity.
- Solid technical fluency in email infrastructure, IT security/administration, or engineering.
- Strong triage judgment and ability to work independently with customers on platform configurations.
- Comfort moving dynamically between concurrent, time-bound customer engagements without a static playbook.
- Excellent communication and presentation skills tailored to both technical and executive business stakeholders.
About Abnormal
Abnormal AI provides an AI-native human behavior security platform that protects enterprise cloud email and collaboration platforms from sophisticated cyber attacks.
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