Open to candidates across Asia.
Applies on the original listing · via We Work Remotely
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates across Asia.
“Asia Only”
Team operates during Australian business hours (8:30 AM to 5:30 PM Brisbane time / AEST).
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- The position is explicitly offered as a remote independent contractor role.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
This is a full-time, remote independent contractor position supporting Australian customers via phone and email. Working closely with the Senior Customer Service Lead, you will handle inquiries, update order statuses, manage out-of-stock notices, and log support tickets with a strong emphasis on following established processes accurately.
What you'll do
- Answer incoming customer calls during peak hours and respond to email support tickets.
- Provide order updates, tracking numbers, and delivery timeframes to customers.
- Manage out-of-stock orders by sending standard notifications and following up within required timeframes.
- Calmly resolve customer complaints and escalate complex queries or warranty claims with detailed notes.
- Log, resolve, and update customer order details and call-back requests in the help desk.
What you bring
- At least 2 years of customer service experience managing phone and email inquiries (ideally with AU, US, or UK customers).
- Excellent written and spoken English with a polite, clear phone manner.
- Disciplined attention to detail and ability to strictly follow operational procedures.
- Proficiency with Microsoft Office tools (Word, Excel, Teams) and modern help desk software.
- Dedicated quiet home workspace with stable main and backup internet connections.
- Ability to work Australian business hours (8:30 AM to 5:30 PM Brisbane time / AEST).
About D2B
D2B is a Philippines-headquartered business supporting international e-commerce and retail operations.
View D2B profile & open roles →