CSR Admin
Virtual Staff 365 · Admin · 2d ago
Open to candidates across Asia.
Applies on the original listing · via We Work Remotely
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates across Asia.
“Asia Only”
Requires working dayshift hours aligned with Australian Eastern Standard Time business hours.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As a CSR Admin, you will provide essential customer service and administrative support to operations. Key responsibilities include following up on leads via phone and SMS, confirming next-day customer bookings, handling inbound missed calls, scheduling appointments in Aroflo, and processing administrative reporting tasks.
What you'll do
- Manage customer contacts by sending SMS confirmations, handling missed calls, and calling web leads
- Conduct confirmation calls and follow up on rescheduled appointments to secure rebookings
- Maintain calendars and schedule jobs, real estate requests, and maintenance agreements in Aroflo
- Perform customer satisfaction follow-up calls
- Prepare, download, and email cancellation letters on a weekly schedule
- Maintain accurate customer and job records while handling ad hoc administrative support
What you bring
- Proven experience in customer service, call handling, or administrative support roles
- Strong verbal and written English communication skills with a confident phone manner
- Demonstrated ability to manage high call volumes and prioritize calmly in a fast-paced environment
- Experience with booking systems, scheduling platforms, or CRM tools, alongside email and SMS communication tools
- High attention to detail and reliable independent problem-solving skills
About Virtual Staff 365
Virtual Staff 365 connects international businesses with skilled remote professionals to streamline operations and support long-term growth.
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