Care Coordinator
Talkspace · Support · Junior · 25d ago
Open to any country, as long as your working hours sit between UTC-6 and UTC-4.
The role requires working within Eastern or Central time zones.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to any country, as long as your working hours sit between UTC-6 and UTC-4.
“This is a remote position based on Eastern or Central time.”
Team operates based on Eastern or Central time.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As a Care Coordinator on the Referral Management team, you will support patients across their initial care journey, resolve barriers to care, and ensure timely activation. You will conduct outreach during the first 30 days, follow up on missed appointments, and collaborate with internal providers and UHS facility partners when patients require escalations or transitions to higher levels of care.
What you'll do
- Monitor patient onboarding requirements and paperwork to ensure readiness and timely activation for initial appointments.
- Conduct outreach and follow-up activities to track engagement during the first 30 days and support patients at risk of disengaging.
- Coordinate with Talkspace providers and UHS facilities to facilitate safe transitions when patients need higher levels of care.
- Follow up on missed appointments and ensure patients are not billed incorrectly for missed first appointments.
- Maintain accurate, timely, and compliant documentation of patient outreach, activation, and care transitions.
What you bring
- High school diploma or equivalent required (associate or bachelor's degree in healthcare, social services, or business preferred).
- 1–2 years of experience in care coordination, patient support, customer support, or case management.
- Strong verbal and written communication skills with the ability to navigate sensitive patient interactions with empathy.
- Proven organizational skills and the ability to manage multiple patients, tasks, and competing priorities.
- Comfort working with technology, navigating multiple software platforms, and following established clinical workflows.
About Talkspace
Talkspace is a leading virtual behavioral healthcare company committed to making quality therapy and psychiatric care accessible to everyone.
View Talkspace profile & open roles →