Staff Software Engineer, Product/AI
Customer.io · Engineering · Lead · 28d ago
$200k – $280k
per year
Open to candidates across Americas.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates across Americas.
“Americas Remote”
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- Offers stipends for remote work and wellness, alongside a professional development budget.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
In this staff-level role, you will think like a product owner and ship like an engineer. You'll take ambiguous, high-impact problems from inception to launch, shaping priorities with product and design while driving technical decisions across the stack. The position also focuses heavily on integrating AI workflows into the software development lifecycle and elevating team-wide engineering practices.
What you'll do
- Own important, ambiguous problems from initial framing through launch and iteration, staying accountable for outcomes.
- Partner with product, design, and data to shape priorities, scope initiatives, and define success metrics.
- Lead technical decisions across the stack, encompassing architecture, performance, reliability, and maintainability.
- Drive cross-team alignment, resolve technical disagreements, and unblock complex initiatives.
- Improve engineering practices through mentorship, reusable patterns, and clear technical guidance.
- Incorporate AI across development workflows, testing new tools and identifying automation opportunities while participating in on-call rotations.
What you bring
- Proven track record of leading complex technical initiatives across teams and delivering meaningful customer or business impact.
- Strong backend engineering background with the ability to navigate the full stack and guide end-to-end technical decisions.
- Excellent product and technical judgment when solving ambiguous, ill-defined problems.
- Demonstrated ability to influence experienced peers and build cross-functional consensus without formal authority.
- Experience leveraging metrics, experimentation, and observability to refine production systems.
- Hands-on experience applying AI across the software development lifecycle with accountability for quality and security.
About Customer.io
Customer.io powers automated, data-driven communication for over 9,000 companies, sending billions of emails, push notifications, and SMS messages daily.
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