Open to candidates across LATAM, North America.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates across LATAM, North America.
“Location: Remote Canada, Central & South America- Pacific Time (PST) working hours required”
Team operates across Canada, Central America, and South America with Pacific Time (PST) working hours required.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As a Senior Technical Account Manager on Zapier's post-sale team, you will serve as a dedicated senior technical partner to builders, technical leaders, and executives across Enterprise accounts. Working within customers' dedicated TAM hours, you will design workflow architectures, troubleshoot complex integrations across APIs and webhooks, and ensure the reliability and scale of their automation systems. In collaboration with Customer Success, you will connect technical implementations to customer value, retention, and expansion, while also feeding product feedback and escalation trends back to Product and Engineering.
What you'll do
- Use dedicated TAM hours to design, build, and optimize production-grade automations tied to meaningful business outcomes.
- Translate complex processes into practical workflow architectures covering data movement, logic, error handling, and operational controls.
- Troubleshoot issues across Zapier, external APIs, authentication methods, data structures, and connected applications.
- Partner closely with Customer Success to align technical milestones with account adoption, renewal health, and growth opportunities.
- Advocate for Enterprise customers internally by providing technical feedback, product gap documentation, and bug escalations to Product and Engineering.
- Guide customers through sound AI adoption, contrasting deterministic automation with AI-assisted or agentic workflows.
What you bring
- 7+ years of experience in technical account management, solutions architecture, sales engineering, customer engineering, or implementation consulting.
- Track record of measurably improving Enterprise customer outcomes such as reducing churn risk, expanding adoption, and driving renewals.
- Demonstrated hands-on experience building integrations, automations, or API-based solutions directly.
- Strong technical knowledge of APIs, webhooks, authentication protocols, structured data formats, and conditional logic.
- Hands-on experience with AI tools and practical understanding of how to integrate models and agentic workflows into automation platforms.
About Zapier
Zapier is a fully remote company dedicated to making automation work for everyone, helping teams eliminate repetitive tasks and focus on high-impact work.
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