Senior Product Manager, Workflows
Customer.io · Product · Senior · 7d ago
$170k – $200k
per year
Open to candidates across Americas.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates across Americas.
“Americas Remote”
- Async-first
- The listing emphasizes an async-first remote culture requiring exceptional written communication and decision-framing abilities.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- Provides stipends for remote work and wellness.
- Annual retreat
- No company-paid get-togethers mentioned.
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About the role
As a Senior Product Manager focusing on Workflows, you will partner closely with Design and Engineering to translate customer signals, market research, and analytics into high-impact roadmap initiatives. You will operate with high autonomy, rapidly validating concepts, scoping incremental releases, defining success metrics, and occasionally serving as a technical DRI to coordinate engineering execution and mitigate delivery risks.
What you'll do
- Identify and validate customer problems through user research, analytics, and AI-powered discovery tools.
- Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in development.
- Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs.
- Drive feature strategy and influence roadmaps by proposing initiatives rooted in customer impact and market opportunity.
- Break down complex projects into incremental, testable releases using systems thinking.
- Define upfront product success metrics, tracking adoption, engagement, and retention to inform iterations.
What you bring
- 7+ years of product management experience, ideally within B2B SaaS or behavioral data/messaging platforms.
- Strong analytical skills, comfort with metrics dashboards, and data-driven decision making.
- Exceptional written communication and decision-framing abilities, especially in remote and async-first environments.
- Technical background with the ability to build basic web apps, write scripts, and collaborate with engineering on APIs and data models.
- Proven track record of serving as a DRI or technical lead navigating trade-offs for engineering initiatives.
- Experience using or developing AI-powered tooling within product workflows.
About Customer.io
Customer.io powers automated messaging and communication for over 9,000 companies using real-time behavioral data. The platform helps teams send targeted, relevant emails, push notifications, SMS, and in-app messages at scale.
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