Research Operations Lead
Mercury · Design · Lead · 1mo ago
$189k – $237k
per year
Open to candidates living in Canada, United States.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates living in Canada, United States.
“San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States”
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As the Research Operations Lead, you will define and execute how research operates across Mercury, enabling designers and product managers to conduct high-quality customer research autonomously. You will own the customer research panel, manage day-to-day operations including scheduling and ethical guardrails, oversee the research tech stack, and develop AI-assisted research workflows. In addition to hands-on execution, you will manage and mentor one direct report.
What you'll do
- Define research standards, processes, and ways of working for Product, Design, and Marketing teams.
- Own end-to-end customer research panel operations, including databases, outreach, and continuous recruitment.
- Manage day-to-day operations such as scheduling, participant incentives, consent, and privacy guardrails.
- Oversee the research tool stack (e.g., Dovetail, Maze, Rally), vendor relationships, and build-vs-buy decisions.
- Design and test AI-enabled workflows to assist teams with conversation preparation and synthesis.
- Manage and coach one direct report while maintaining hands-on involvement in daily operations.
What you bring
- 8+ years of hands-on research operations experience scaling a program with measurable impact.
- 1–2 years of people management experience.
- Demonstrated ability to coach non-researchers on planning studies and synthesizing feedback.
- Experience integrating AI tools into daily operations and workflows.
- Strong stakeholder management and communication skills across cross-functional teams.
About Mercury
Mercury is a fintech company offering banking and financial software built to help startups scale. Banking services are provided through partner banks including Choice Financial Group and Column N.A.
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