Customer Success Manager
Customer.io · Support · Mid · Today · Checked today
$80k – $80k
per year
Open to candidates living in Australia, New Zealand, United Kingdom, Ireland.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates living in Australia, New Zealand, United Kingdom, Ireland.
“Located in Australia, New Zealand, United Kingdom or Ireland”
Mid-Market team sits across APAC and EMEA, hiring in Australia, New Zealand, the UK, and Ireland.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- Offers remote work, wellness, and professional development stipends.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As a Customer Success Manager on the Mid-Market team, you will oversee a dedicated portfolio of roughly 40 to 60 mid-market customers across their entire lifecycle. You will act as a trusted advisor from onboarding to long-term adoption, partnering cross-functionally with Account Management, Technical Support, Solutions, and Product to drive retention, expansion, and AI adoption.
What you'll do
- Manage a dedicated portfolio of ~40-60 Mid-Market customers as their strategic partner across the full customer lifecycle
- Lead customer onboarding, running kickoff sessions and guiding clients to their first measurable outcomes
- Build mutual success plans aligned with customer business goals and monitor customer health trends
- Partner with Account Management to support customer retention and account expansion
- Own escalations end to end while advocating internally for customer product needs
- Drive AI adoption across the portfolio by coaching customers on AI-native solutions
What you bring
- 2+ years as a Customer Success Manager for technical products in a SaaS environment
- Experience communicating with software developers in a technical capacity
- Fluency in French, Russian, and/or Spanish
- Located in Australia, New Zealand, United Kingdom, or Ireland
- Strong perspective on customer experience with the ability to offer strategic advisory
About Customer.io
Customer.io powers automated messaging using real-time behavioral data, serving over 9,000 companies worldwide to send billions of emails, push notifications, and SMS messages daily.
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