Employee Support Specialist (HR, Payroll & Global Employment) – EMEA
Remote People · Support · Mid · Today
Open to candidates across EMEA.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates across EMEA.
“Remote - EMEA”
Team and support coverage is spread across the EMEA region.
- Async-first
- The listing highlights an asynchronous working environment.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- Provides all new joiners with necessary hardware.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As an Employee Support Specialist, you will deliver end-to-end support to employees and clients across EMEA throughout the employee lifecycle. You will independently investigate inquiries involving payroll, taxes, benefits, leave, contracts, onboarding, and country-specific employment compliance, coordinating across internal specialist teams and managing communication through final resolution.
What you'll do
- Own employee and client support cases across EMEA from initial query through to resolution.
- Investigate and resolve issues regarding payroll, tax, benefits, leave, contracts, onboarding, and local labor processes.
- Partner with Payroll, Legal, Finance, Benefits, and local providers to resolve cases accurately and promptly.
- Manage a high-volume ticketing queue while prioritizing urgent requests and meeting strict SLA targets.
- Document case outcomes, identify recurring issues, and contribute to internal knowledge-base articles and SOPs.
What you bring
- At least 3 years of experience in Employee Support, HR Operations, Payroll Support, Global Employment, or EOR/PEO services.
- Hands-on experience supporting employees or clients across multiple EMEA countries.
- Proven experience handling cases involving payroll, benefits, leave, employment contracts, and compliance.
- Experience working in a ticketing or case-management system (such as Zendesk, ServiceNow, or Jira) with SLA metrics.
- Excellent written and verbal English communication skills.
About Remote People
Remote People is a workforce management technology platform that powers borderless teams by automating global payroll, benefits, taxes, and compliance.
View Remote People profile & open roles →