Open to candidates across EMEA.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates across EMEA.
“Remote (EMEA)”
Team operates remotely across EMEA.
- Async-first
- PostHog defaults to async communication using PRs and issues, alongside company-wide meeting-free Tuesdays and Thursdays.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
In this role, you will be the primary technical and commercial point of contact for 25 to 40 accounts in the $20k to $100k+ ARR range across the EMEA region. You will handle everything from deep technical troubleshooting, configuration advice, and occasional bug-fix PRs to commercial queries and credit renewals. Your primary mission is driving long-term customer retention and satisfaction by resolving blockers without relying on sales engineers.
What you'll do
- Manage and build strong relationships with 25–40 high-value PostHog accounts ($20k–$100k+ ARR).
- Investigate and troubleshoot technical customer issues directly, occasionally raising pull requests to fix bugs.
- Handle the commercial side of customer relationships including pricing questions, renewals, and escalations.
- Monitor customer usage metrics and health data proactively to prevent churn.
- Act as the voice of the customer by channeling structured product feedback to internal engineering teams.
What you bring
- Comfortable working with code, debugging technical issues, and advising on configuration best practices across developer tools.
- Deep understanding of how modern product teams work, collaborate, and ship software.
- Strong customer-first mindset with proven ability to independently resolve customer problems at scale.
- Ability to prioritize and manage relationships across dozens of diverse customer accounts.
About PostHog
PostHog is an open-source, all-in-one developer platform combining product analytics, session replay, feature flags, and data warehousing. Backed by Y Combinator and top-tier investors, they are a transparent, product-led company operating natively remote.
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