Anyone, anywhere in the world can apply.
Canonical recruits globally with over 1,200 colleagues in 75+ countries and no regional or timezone restrictions stated.
Applies on the original listing · via Jobicy
Who can apply
Read straight from the listing, so you know before you spend time on it.
Anyone, anywhere in the world can apply.
Canonical recruits globally with over 1,200 colleagues in 75+ countries and no regional or timezone restrictions stated.
1,200+ colleagues across 75+ countries.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- Provides a personal learning and development budget of $2,000 per year.
- Annual retreat
- Teams travel to in-person sprints and company events two to four times per year.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As a Support Engineering Manager at Canonical, you will lead a regional support team solving deep technical problems on Ubuntu and cloud technologies. You will drive operational excellence, handle shift scheduling, ensure SLA compliance, manage customer escalations, and develop team members' technical capabilities across Cloud or Devices support groups.
What you'll do
- Manage a professional support team, including career growth, skills training, and performance management
- Oversee operational control, shift scheduling, and team performance against key KPIs
- Ensure customer support cases are handled within SLAs and act as a point of escalation for critical issues
- Drive continuous improvements in support processes, service delivery, and the knowledge base
- Hire and onboard technical support engineers to support business growth
What you bring
- Extensive Linux CLI experience at a deep technical level (support, development, or implementation)
- Proven leadership and team management experience within a technical support organization
- Strong technical background or familiarity with Linux Desktop, OpenStack, Public Cloud, or Virtualization
- Track record of high customer focus, handling escalations, and operating well under pressure
- Open-source contributions and software development experience are preferred
About Canonical
Canonical is the pioneering open-source software company behind Ubuntu, operating as a remote-first, globally distributed team of over 1,200 people across 75+ countries.
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