Open to candidates across Europe.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates across Europe.
“This role is open to candidates based in Europe.”
Linear's team is distributed across North America, Europe, and Australia.
- Async-first
- Linear explicitly prioritizes deep focus and async collaboration over frequent meetings.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- Provides a daily meal and coffee stipend on workdays and covers paid co-working space or desk costs.
- Annual retreat
- Hosts regular in-person team events and off-sites.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As a Product Support Specialist at Linear, you will support customers throughout their onboarding, account setup, and troubleshooting journeys across email, Slack, Twitter, and Reddit. You will partner with engineering to document and reproduce bugs across diverse operating environments and web platforms, while analyzing customer feedback trends to guide product development. Additionally, you will lead strategic initiatives to enhance support operations, internal knowledge sharing, and technical documentation.
What you'll do
- Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, and integration discovery
- Investigate and resolve inbound customer issues reported through email, Slack, Twitter, and Reddit
- Partner with the engineering team to document and reproduce bugs across diverse platforms and browsers
- Surface trends and insights from customer feedback to help inform product roadmap choices
- Lead strategic projects to improve customer support experience, internal knowledge sharing, and product operations
What you bring
- Currently based in Europe
- Passion about technology, quality, and Linear's mission
- Excellent communication and customer service skills working with a technical or engineering user base
- Experience troubleshooting technical issues, including APIs and integration setups across multiple environments
- Familiarity or curiosity to learn SQL, JavaScript, APIs, and GitHub
About Linear
Linear builds modern product development systems for teams and agents, serving over 40,000 companies including OpenAI, Coinbase, and Ramp. Founded in 2019, the company is remote-first with a team distributed across North America, Europe, and Australia.
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