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Implementation Engineer, Customer Support (APAC)

Bitwarden · Support · 17d ago

✓

Open to candidates across APAC.

APACDockerKubernetesSSOCloud

Direct from the employer's own careers page

Who can apply

Read straight from the listing, so you know before you spend time on it.

APAC

Open to candidates across APAC.

“This is an all-remote team and we’re looking for someone located in the APAC region.”

Bitwarden operates an all-remote global team with members across the world, seeking a candidate specifically located in APAC.

Async-first
The listing doesn't promise async-first working.
Contractor / B2B
No mention of hiring international contractors or invoicing.
Global stipend
No home office or equipment budget mentioned.
Annual retreat
No company-paid get-togethers mentioned.

Read from the listing automatically. Always confirm the details with the company before you accept an offer.

About the role

In this role, you will act as a Subject Matter Expert for the Bitwarden product suite, guiding business customers through deployments, systems integrations, and proof-of-concept trials. You will resolve complex technical issues, advise on security best practices, and collaborate closely with Sales, Engineering, and Product teams to ensure customer success.

What you'll do

  • Function as a Subject Matter Expert (SME) for Bitwarden and the entire product portfolio
  • Lead proof-of-concept trials, new deployments, and integrations of Bitwarden containerized services
  • Advise customers on industry best practices for the full stack of Bitwarden
  • Work with enterprise customers to resolve issues and plan future-facing technical solutions
  • Assist in planning, developing, and presenting live technical product demonstrations scaled to customer use cases
  • Document and share customer feedback with cross-functional teams

What you bring

  • Experience in a technical role such as Systems Engineer, Implementation Engineer, DevOps Engineer, or IT Infrastructure Engineer
  • Excellent English communication and grammar skills with strong problem-solving abilities
  • Familiarity with containerization tools (Docker, Kubernetes, Podman) and operating systems (Linux, Windows, macOS)
  • Experience with identity and directory services (Active Directory, LDAP, Okta, Azure Entra ID, Google Workspace)
  • Familiarity with networking protocols, APIs, and SSO implementations (SAML, OpenID Connect, SCIM)
  • Ability and desire to work remotely from the APAC region

About Bitwarden

Bitwarden is an open-source identity security company empowering enterprises, developers, and individuals to securely manage passwords, secrets, and passkeys across their devices.

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