Open to candidates living in Ireland, France, Germany, Netherlands, Spain, United Kingdom.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates living in Ireland, France, Germany, Netherlands, Spain, United Kingdom.
“Remote Ireland; Remote, France; Remote, Germany; Remote, Netherlands; Remote, Spain; Remote, United Kingdom”
The EMEA team operates remotely across Ireland, France, Germany, the Netherlands, Spain, and the UK.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As the Director of Customer Success, EMEA, you will own the regional customer-success operating model across relationship management, adoption architecture, technical enablement, customer health, and outcome realization. You will unify Customer Success Management & Architecture (CSMA) and Customer Success Engineering (CSE) to help customers move seamlessly from onboarding and implementation to business outcome realization, expansion, and renewal.
What you'll do
- Translate GitLab’s customer-outcomes strategy into an actionable EMEA plan covering segmentation, coverage, and operating rhythm.
- Unify and lead the CSMA and CSE organizations with aligned roles, handoffs, and clear escalation pathways.
- Drive adoption and value realization, ensuring customers progress through strategic use cases including AI and DevSecOps features.
- Establish operational rigor for forecasting, customer health metrics, risk mitigation, and capacity planning across Salesforce and Gainsight.
- Recruit, mentor, and build career progression paths for CS leaders and technical practitioners across EMEA.
- Partner cross-functionally with Sales, Renewal Management, Professional Services, and Product teams to align on customer outcomes.
What you bring
- Proven senior leadership experience managing multi-disciplinary Customer Success and technical enablement teams.
- Deep background in enterprise SaaS, DevSecOps, or software development platforms.
- Demonstrated track record of driving product adoption, retention health, and net expansion.
- Experience operating and leading remote teams across the EMEA region.
- Strong commercial acumen paired with operational discipline in managing CS metrics and capacity.
About GitLab
GitLab is an intelligent orchestration platform for DevSecOps trusted by more than 50 million users and over half of the Fortune 100 to ship software faster and more securely.
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