Anyone, anywhere in the world can apply.
The role is explicitly titled global and open worldwide with no timezone requirement, subject only to a specific country exclusion list.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Anyone, anywhere in the world can apply.
The role is explicitly titled global and open worldwide with no timezone requirement, subject only to a specific country exclusion list.
Country restrictions apply
Can't hire from: Afghanistan, Bangladesh, Burundi, Central African Republic, Democratic Republic of the Congo, Ecuador, Ghana, Haiti, Indonesia, Iraq, Ivory Coast, Kyrgyzstan, Lebanon, Libya, Madagascar, Malaysia, Mali, Morocco, Mozambique, Myanmar, Nicaragua, Nigeria, Pakistan, San Marino, Senegal, Somalia, South Sudan, Sudan, Tajikistan, Tanzania, Togo, Ukraine, Uzbekistan, Venezuela, Yemen, Zambia, Zimbabwe.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- Annual in-person team retreat.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As a Customer Support Specialist, you will act as a main point of contact for customer escalations across their entire lifecycle on beehiiv. You will collaborate with Sales, Product, and Support teams to troubleshoot technical issues, unblock users, and maintain thorough documentation. In this role, you are expected to leverage AI prompts, macros, and automations to scale support efficiency, and be open to working non-traditional hours including nights, weekends, or holidays.
What you'll do
- Act as the main point of contact for customer escalations to drive timely, proactive resolution.
- Work flexible shifts including nights, holidays, and ideally one day on the weekend.
- Serve as customer advocate to champion cross-functional projects across Sales, Product, and Support.
- Create and maintain user-facing help documentation and internal process guidelines.
- Build reusable assets such as AI prompts, macros, and automations to improve team speed and resolution quality.
What you bring
- 3+ years of experience in a technical customer support role.
- Prior hands-on experience using Zendesk and modern customer support toolstacks.
- Demonstrated experience building workflows, prompts, or automations using AI.
- Strong technical problem-solving, written communication, and customer relationship management skills.
- Ability to work independently, switch contexts rapidly, and handle multiple priorities.
About beehiiv
beehiiv is an all-in-one newsletter and creator platform powering media companies and independent creators to launch, grow, and monetize their publications.
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