Open to candidates living in Cyprus, Czechia, Germany, Spain, Serbia.
Direct from the employer's own careers page
Who can apply
Read straight from the listing, so you know before you spend time on it.
Open to candidates living in Cyprus, Czechia, Germany, Spain, Serbia.
“Belgrade, Serbia; Berlin, Germany; Limassol, Cyprus; Madrid, Spain; Munich, Germany; Prague, Czech Republic; Remote, Germany”
Team operates in a distributed setup with offices and remote locations across Cyprus, Czech Republic, Germany, Serbia, and Spain.
- Async-first
- The listing doesn't promise async-first working.
- Contractor / B2B
- No mention of hiring international contractors or invoicing.
- Global stipend
- No home office or equipment budget mentioned.
- Annual retreat
- No company-paid get-togethers mentioned.
Read from the listing automatically. Always confirm the details with the company before you accept an offer.
About the role
As a Customer Success Engineer on the YouTrack Marketing and Business Development team, you will act as a primary technical resource and relationship builder for small, mid-sized, and enterprise clients. You will provide pre-sales engineering assistance, conduct customer onboarding and technical trainings, create demo and promotional setups, and serve as a critical bridge between customer needs and the product engineering team.
What you'll do
- Provide technical guidance and pre-sales engineering assistance to prospective customers.
- Conduct onboarding sessions for new customers and technical training sessions for existing clients.
- Develop sales, demo, and promotional materials for YouTrack while tailoring setups for specific customer use cases.
- Manage existing key accounts proactively to ensure long-term retention and expansion.
- Act as a direct liaison between customers and the YouTrack product team.
- Recruit and collaborate with partners to strengthen their YouTrack deployment capabilities.
What you bring
- At least 3 years of customer-facing experience in project management, software development, or a related discipline.
- Technical background with developer tools and hands-on experience in software development, QA, sysadmin, or release automation.
- Proven track record building and nurturing B2B customer relationships.
- Comfort delivering both in-person and remote presentations, hosting Q&A sessions, and leading product demos.
- Fluency in spoken and written English; German language skills are a plus.
About JetBrains
JetBrains creates developer tools that accelerate production, empowering millions of developers and teams worldwide to grow, discover, and build software.
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